For dental receptionists, coordinators & administrators
The front desk runs the practice. This complete online course teaches insurance claims, EOBs, dental coding, charting and treatment coordination — everything you need to excel as a dental receptionist or administrator in Canada, the USA, Australia or New Zealand.
Self-paced online training · free preview & intro video · sold by ITDOnline
Practices don't struggle to find people who can answer a phone — they struggle to find people who understand insurance, billing and coordination. That's exactly the gap this course closes.
Claims get rejected and nobody knows why
EOBs read like a foreign language
The schedule is full but collections lag behind
Dental software feels like trial and error
A comprehensive, affordable curriculum that takes you from the basics of dental administration to confidently running the numbers of a practice.
How dental insurance really works: full coverage, co-payments, deductibles, verifying benefits, claim forms, and Explanation of Benefits training with 20 real scenarios — plus government dental plans and eligibility.
Result: Claims submitted right the first time, and reimbursements that arrive on schedule.
Common procedures from scaling to implants, odontogram charting, tooth numbering systems (Universal and FDI), and reading panoramic, bite-wing and PA x-rays — so you always know what you're billing for.
Result: You talk to patients and insurers with the confidence of someone who understands the treatment.
What a financial coordinator monitors, the numbers and markers that keep a practice healthy, and the step-by-step of treatment coordination — plus dental software skills and coding.
Result: You become the person the practice can't run without.
Qualify for receptionist, treatment coordinator and administrator roles
Bonus downloads: 120+ must-fix practice issues and a phone scripts manual
Better patient conversations about money, coverage and treatment plans
Valid across Canada, the USA, Australia and New Zealand
SkillCheck matches dental administrators and receptionists with practices on pay, commute, role fit and schedule — free for professionals.